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Shipping and Returns

Shipping and Handling

Shipping Charges
We charge a flat shipping fee of RM10 for all orders below RM250 in value. Shipping is free for all orders valued at RM250 or more. Note that this fee is determined per order total - we cannot combine multiple orders.

Shipping Areas
We ship to anywhere in Malaysia (including East Malaysia). We cannot ship to PO Boxes or international addresses at this time.

Delivery Time
We use a courier service to deliver all shipments. All shipments will arrive within 3-5 business days of the order being placed online, depending on shipping destination. Please note that orders are processed and shipped on business days only (Monday through Friday, except major holidays).

Returns and Exchanges

We are committed to providing you with products of the finest quality.

Only damaged/faulty products or incorrect goods sent will be entitled for return or exchange. You may exchange your goods if the products in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Exchange of goods is valid within 24 hours from goods received. We only accept exchanges of equal or higher value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer to: Luxor Beauty World Sdn Bhd (Public Bank Account Number: 3156081506) contact us with proof of deposit for our reference before we courier the exchanged goods to you.

When exchanging damaged, faulty or incorrect goods received, we will arrange to collect the goods from you free of charge.

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